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— Crucial Conversations for Accountability —
Learn Nine Powerful Skills for Resolving Performance Problems, Strengthening Trust and Reliability, and Eliminating Inconsistency.
Accountability is critical to healthy relationships and organisations. As people improve in their ability to hold one another accountable, they also improve trust, efficiency, engagement, and more.
Speaking “up” within an organisation is possible, and when done properly, results in broader trust, involvement, and opportunity.
- Joseph Grenny, Co-author of Crucial Conversations
Aligning Crucial Conversation Skills With Your Business Needs
Core competencies built throughout this training
Leadership & Management
- Improve performance whilst building relationships
- Set clear expectations and address others' failuresto keep commitments
- Deal with problematic patterns, diagnose causes of performance gaps, and apply short- and long-term solutions
- Follow up and coach to make performance improvements permanent
Communication & Interpersonal Skills
- Talk about gaps in a way that builds trust, understanding and commitment - while getting performance back on track
- Build accountability, even when you don't have formal authority
- Coach, motivate and enable others to succeed
Teamwork & Collaboration
- Negotiate commitments from sponsors and stakeholders
- Manage and negotiate agreements
- Hold others accountable
- Build positive working relationships - regardless of position
Learning Formats
Virtual
Join The Human Edge facilitator in a virtual classroom run on MS Teams or Zoom, from the comfort of your office or home.
Five 3-hour sessions
PROGRAMME AGENDA
SESSION 1 | 3 hours
1. Get Unstuck
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
2. Mater My Stories I
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by
owning your story.
SESSION 2 | 3 hours
3. Master My stories II
- Eliminate negative stories that impede conversations and results.
4. Start With Heart
- Stay focused on what you really want.
- Lay a foundation of good intent.
SESSION 3 | 3 hours
5. State My Path
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
6. Make It Safe
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
SESSION 4 | 3 hours
7. Diagnose
- Use the Six Sources of Influence to understand what’s causing the gap.
8. Make It Easy
- Don’t lead with your ideas; start by asking others.
- Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).
SESSION 5 | 3 hours
9. Make It Motivating
- Motivate others using natural consequences rather than power.
- Make unseen or forgotten consequences more visible.
- Use the skills to help good performers become great.
10. Move to Action
- Move from healthy dialogue to taking action and achieving results.
In-Person
Join The Human Edge facilitator at an in-person venue arranged for the training to take place.
Full 2-day programme
PROGRAMME AGENDA
SESSION 1 | 90 minutes
1. Get Unstuck
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
SESSION 2 | 30 minutes
2. Mater My Stories I
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by owning your story.
SESSION 3 | 75 minutes
3. Master My stories II
- Eliminate negative stories that impede conversations and results.
SESSION 4 | 60 minutes
4. Start With Heart
- Stay focused on what you really want.
- Lay a foundation of good intent.
SESSION 5 | 105 minutes
5. State My Path
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
SESSION 6 | 90 minutes
6. Make It Safe
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
SESSION 7 | 90 minutes
7. Diagnose
- Use the Six Sources of Influence to understand what’s causing the gap.
SESSION 8 | 45 minutes
8. Make It Easy
- Don’t lead with your ideas; start by asking others.
- Brainstorm ways to overcome others’ ability barriers in key areas (personal, social, and structural influences).
SESSION 9 | 105 minutes
9. Make It Motivating
- Motivate others using natural consequences rather than power.
- Make unseen or forgotten consequences more visible.
- Use the skills to help good performers become great.
SESSION 10 | 30 minutes
10. Move to Action
- Move from healthy dialogue to taking action and achieving results.
A Hybrid Approach to Training
The Human Edge offers a combined approach to learning where you can incorporate both virtual and in-person training methods to suit your needs.
The New York Times Best Seller
With more than half a million copies sold, Crucial Accountability continues to transform personal and professional performance and execution.
#8 NEW YORK TIMES BUSINESS BESTSELLER
#6 WALL STREET JOURNAL BESTSELLER
#1 AMAZON.COM BUSINESS LIST