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— Crucial Conversations for Mastering Dialogue —
Learn Nine Powerful Principles for Working Through Disagreement to Achieve Better Results.
Backed by over 30 years of social science research, Crucial Conversations Skills represent the standard in effective communication and the marker of high-performance individuals and organisations.
The health of any relationship, team, or organisation is a function of the lag time between identifying and discussing problems.
- Joseph Grenny, Co-author of Crucial Conversations
Aligning Crucial Conversation Skills With Your Business Needs
Core competencies built throughout this training
Leadership & Management
- Build understanding, engagement and commitment through dialogue skills
- Create psychological safety that allows honest, frank and respectful interactions
- Build skills to address the toughest, most sensitive topics with employees, peers, managers and customers
- Identify problems that contribute to poor results and struggling relationships
Communication & Interpersonal Skills
- Handle strong emotions
- Keep composure when feeling angry or defensive and identify what stories you tell yourself
- Turn debate and disagreement into productive dialogue
- Listen and respond effectively to other people's concerns and feedback
Teamwork & Collaboration
- How to create psychological safety
- Share strong opinions without shutting down other's viewpoint
- How to address tough, divisive issues
- Spot warning signs that indicate safety and dialogue are at risk
Self-direction & Professionalism
- How to negotiate assignments, manage expectations and gain control
- How to examine one's role in a problem
- How to take responsibility for actions and performance
Learning Formats
Virtual
Join The Human Edge facilitator in a virtual classroom run on MS Teams or Zoom, from the comfort of your office or home.
Five 3-hour sessions
PROGRAMME AGENDA
SESSION 1 | 3 hours
1. Get Unstuck
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
2. Mater My Stories I
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by
owning your story.
SESSION 2 | 3 hours
3. Master My stories II
- Eliminate negative stories that impede conversations and results.
4. Start With Heart
- Stay focused on what you really want.
- Lay a foundation of good intent.
SESSION 3 | 3 hours
5. State My Path
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
6. Make It Safe
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
SESSION 4 | 3 hours
7. Learn to Look
- Notice the signs that people are not in dialogue.
- Identify and manage your own Style Under Stress.
8. Seek Mutual Purpose
- Recognise when you’re at odds in a conversation.
- Find common ground even when it seems impossible.
SESSION 5 | 3 hours
9. Explore Others’ Paths
- Actively listen to understand the meaning behind others’ emotions and actions.
- Respond productively when someone initiates a Crucial Conversation with you.
10. Move to Action
- Move from healthy dialogue to taking action and achieving results.
In-Person
Join The Human Edge facilitator at an in-person venue arranged for the training to take place.
Full 2-day programme
PROGRAMME AGENDA
SESSION 1 | 90 minutes
1. Get Unstuck
- Spot the conversations that are keeping you from what you want.
- Choose the right conversation to get unstuck.
SESSION 2 | 30 minutes
2. Mater My Stories I
- Learn where emotions come from and how to change them.
- Take responsibility for the emotions you bring to the conversation by owning your story.
SESSION 3 | 75 minutes
3. Master My stories II
- Eliminate negative stories that impede conversations and results.
SESSION 4 | 60 minutes
4. Start With Heart
- Stay focused on what you really want.
- Lay a foundation of good intent.
SESSION 5 | 105 minutes
5. State My Path
- Speak honestly and respectfully.
- Share tough messages in a way that invites others into the conversation.
SESSION 6 | 90 minutes
6. Make It Safe
- Take steps to rebuild safety when others get defensive.
- Talk with almost anyone about almost anything.
SESSION 7 | 45 minutes
7. Learn to Look
- Notice the signs that people are not in dialogue.
- Identify and manage your own Style Under Stress.
SESSION 8 | 90 minutes
8. Seek Mutual Purpose
- Recognise when you’re at odds in a conversation.
- Find common ground even when it seems impossible.
SESSION 9 | 105 minutes
9. Explore Others’ Paths
- Actively listen to understand the meaning behind others’ emotions and actions.
- Respond productively when someone initiates a Crucial Conversation with you.
SESSION 10 | 30 minutes
10. Move to Action
- Move from healthy dialogue to taking action and achieving results.
A Hybrid Approach to Training
The Human Edge offers a combined approach to learning where you can incorporate both virtual and in-person training methods to suit your needs.
Based on the Best Seller
Crucial Conversations is the business bestseller that has transformed and changed the way millions communicate.
5,000,000 COPIES SOLD
#5 NEW YORK TIMES BUSINESS BESTSELLER
#6 BUSINESS WEEK BESTSELLER
#6 WALL STREET JOURNAL BESTSELLER